News: Most Asian firms want modern telecom systems -
31 May 2008
A survey by IDC revealed that 58 percent of the enterprises currently equipped with traditional PBX and key telephone systems want to replace them in the next two years. These enterprises will provide an up-sell opportunity for unified communication vendors and their partners," says Shalini Verma, Research Manager for IDC’s Asia-Pacific Telecommunications Research.
IDC recently published its study, Asia-Pacific (excluding Japan) Unified Communications Survey 2007: Are Enterprises Jumping on the Unified Communications Bandwagon?This study analyzes the enterprises’ usage and adoption trends related to enterprise telephony and unified communications (UC) in the Asia-Pacific region.
The report presents findings from IDC’s Asia-Pacific Enterprise Communications Survey, 2007, where 1,218 CIOs and IT managers from enterprises in Australia, Hong Kong, India, Indonesia, Korea, Malaysia, China, the Philippines, Singapore, Taiwan, and Thailand were surveyed.While traditional telephony has widespread adoption in Asia-Pacific, enterprises in the region are also using low-cost or free voice over IP (VoIP) services extensively.
However, a very high proportion of these enterprises are planning to replace their current free or low-cost VoIP service.
This opportunity throws the field wide open for the desktop application vendors, telecom operators and network equipment providers within the unified communication ecosystem, the report said.Enterprises adopting unified communication solutions will base their buying decision on cost of the solution as well as comprehensive technical support.
As unified communication solutions impact a variety of systems, applications, and devices, enterprises expect the UC suppliers to play a bigger role throughout the life cycle of the solutions.One of the big challenges faced by enterprises is the absence of in-house skills for unified communication.
"Hence, they expect the UC supplier to not only deliver in terms of technical support but also provide advisory services and roadmap. They are essentially expecting high levels of engagements from the unified communications suppliers from the planning, through the design, implementation and maintenance stages."
Given that unified communication solutions need to leverage some of the existing applications and telephony systems that the enterprises have, the CIOs are keen to continue working with the existing suppliers, the report said.
The successful implementation of unified communication involves a coordinated effort toward upgrading applications and systems, which would be easier if the existing supplier is engaged.While lowering the cost of communication is the immediate impetus for both UC solutions and enterprise telephony equipment vendors, IDC expects the next wave of adoption is clearly driven by the need for collaborative applications and solutions.
Source:Manila Bulletin Online, By Edu Lopez, June 1, 2008